FAQs
Standard Shipping Rates:
- FREE SHIPPING (U.S.): Arrives within 6 - 8 Business Days.
- INTERNATIONAL SHIPPING: Ships within 3 - 5 business days and delivers within 1 week of arriving in your country (7-14 business days).
**Subject to fluctuation. Reach out directly for more information**
GENERAL FAQ
When will my order ship?
Saint Terror orders will ship out the same week if the order if the order only has premade items. If your order has any made to order items in it, we will set anything we have in stock aside as the production continues for your made to order piece. These custom pieces take roughly 6-8 weeks to manufacture, where it is then mailed to us to process to all my Heretics.
What is the difference between your stainless steel and sterling silver jewelry?
Stainless steel and sterling silver differ in terms of their hardness. Stainless steel boasts a higher level of hardness than sterling silver. Therefore, stainless steel will last longer than sterling silver, especially since it's also rust-resistant, corrosion-resistant, and free from the possibility of tarnish. With that being said, we are able to achieve a much higher level of detail within our pendants and rings made of sterling silver where our stainless steel pieces will naturally show less detail within the design. Sterling Silver can also be restored to it's original luster using simple jewelry cleaning methods! We personally love .925 silver because it the most reflective metal on the periodic table making it the whitest, and shiniest. Please keep these facts in mind when making selections throughout.
Why haven’t I gotten an order confirmation email?
There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after checking out. Most commonly it would be a typo when entering your information. Or the Auto-Fill feature you enabled on your device has input an email address you don’t use often or for shopping online. In either case, you can use the website Contact Form to send us your order number and correct email address you would like it to be sent to. Our team will be ready to resend the confirmation for you once we reach your inquiry within our queue!
Why have I gotten an order confirmation email but no shipping confirmation yet?
You will receive a tracking link via email as soon as our team creates a shipping label to get your order into transit.
My order’s tracking hasn’t moved in a while, what’s going on?
If you feel as though an order has been lost in transit by USPS after 14 days of no movement on tracking, contact us immediately though the Contact Form so we can look into it ourselves! We also offer Route Shipping insurance, which you can contact in the case that a package is lost, but you would’ve had to purchase it at the time of buying to redeem that.
Do you accept returns for exchanges or refunds?
We are happy to accept returns or exchanges that fall under our policies! Use our Contact Form to reach our team and quickly initiate that easy process! Below you’ll find our guidelines regarding all situations you may find yourself in.
Exchanges and Damage Warranty
You will have 30 days after order arrival to let us know if a piece of jewelry is damaged. All items that are received damaged are subject to replacement. If we have it in stock, then we will send another piece out instantly, otherwise, we will provide the credit you can use of equal value to replace it or to get something else. Below you’ll find exactly how to do so for the fastest return possible! Customers are expected to pay for postage in these scenarios.
Refunds
Sales at Saint Terror are typically final, but under limited circumstances we will redeem refunds. If you have any specific inquiries don’t hesitate to contact us 24/7 at support@saintterror.com!
Received wrong/missing item(s)
We’re extremely eager to fix these issues as soon as possible! We’ll handle all postage fees involved with the error that took place. Completely fill out our contact form to let us know exactly what went wrong as soon as an error is realized. Providing pictures of the items received, included picklist, and order number right away will vastly speed up the error verification process!
RETURN INSTRUCTIONS
You must use a bubble wrap mailer to ship your jewelry in order to prevent all damage in transit. Any jewelry severely damaged in transit due to very poor packaging will automatically void all arrangements made prior to shipment. No exceptions.
Feel free to send your return to the address below. But first you must include a handwritten note including your order number as well as detailing your reasoning for sending it back to us. That could be for an exchange or refund! Also adding your first and last name on the outside of the package speeds things up with processing. You must use our contact form on the store website to send us the tracking number associated with your return! Please be sure to include the new size if you are exchanging or any other requests for us to fulfill on our end and you're all set for a secure return for exchange or refund! Please also consider that we may be out of stock on an item by the time the return arrives to us! It's rare, but in the event that happens you will be offered an exchange for product of equal value, store credit, or refund!
RETURN ADDRESS:📬
Saint Terror
613 Hudson St
Ithaca, NY
14850-5809